Premium Features

Expect premium features built into every service - from stand alone options like backup planning to monthly service plans based on the number of pc’s and servers included. Whether you’re a private business with 10 users or public sector organization with 200, our full-service IT services and managed plans will keep your network running at full speed.
  • Immediate Response – With an average response time of 30 minutes and immediate response for urgent issues*, we’ve got you covered. For any issue that can’t be resolved remotely, a dedicated tech is on the way.
  • Telephone, Online and On-site Support – Choose the option most convenient for you, we’re here when you need us. Normal support hours are weekdays 8:00 am to 5:00 pm, but afterhours support is always available for any issue your user(s) deem to be a mission-critical emergency that cannot wait until the next business day.
  • Electronic Case Logging – Monthly support ticket logs keep detailed reports of each issue or maintenance event that occurs, building a reference history that makes it easier to see patterns and reoccurring issues. Details include status, creation and completion dates, the IT expert that handled the event and ID reference for each.

  • 24/7 Remote Monitoring & Connectivity  ­– 24/7 monitoring allows for continuous diagnostics and remote connectivity enables rapid resolution of issues before they escalate into downtime, data loss, or expensive repairs. Our services include the monitoring and maintenance of the following:
    • Machine usage and space availability
    • Network connectivity to the Internet
    • Machine CPU and memory usage
    • Fragmentation of Disk drives for each machine
    • Network firewall security
    • Backup system verification
    • Dell Server Administration to monitor hardware status

  • Software Updates – Keep you running on the most current, secure versions of the programs you use most.

  • Equipment Discounts – When the time comes to replace/upgrade your computer equipment, we’re happy to pass on our discounted pricing with leading names such as Dell and other equipment providers. This generally saves you 10%-20% off retail pricing and is standard in any proposal we prepare for you. In addition, we will help you qualify for even further discounts via any applicable special purchasing programs for your industry (e.g. schools, Government, non-profits).
  • Annual Stability Review — Constant communication with you and your key staff and sufficient planning is critical to the long-term success of a secure and reliable network. Your dedicated tech will meet with you (or your designated point of contact), via telephone or in person, to review your network’s trends, security and performance. These reviews will allow us to make specific recommendations for improving your network performance, productivity, and help you plan for future IT needs.
  • Virus & Spyware Updates – Regular verification of anti-malware (anti-virus & anti-spyware) software and updates.

Need more reasons to give us a call? No problem, click here to check out what some of our clients have to say or contact us to request additional information.

 

Austin Lane Managed IT Services

Custom Software Solutions

Austin Lane recognizes the need for enterprise-wide information management solutions.

 

Business Strategy Consulting

Because technology is an important aspect of your company's growth.

 

Web Development & Hosting

Austin Lane can build you a custom website to help you take the lead in your market!

 

ALMobile

Connecting your business with mobile solutions for time and production tracking.

 

Legal Industry Experience

From 2-attorney offices to large multi-location practices, we have over a decade of legal industry experience. Protect clients’ personal information and other sensitive data with the right IT services and avoid violations and repercussions of strict state and federal regulations like the Gramm-Leach Bliley Act.

Rely upon Austin Lane’s experience with time, billing, and accounting applications like Sage Timeslips, Sage 50 (Peachtree), Tabs3, and QuickBooks. Document management tools like Equitrac and ProDoc are familiar ground. Let us help you focus on legal matters and not software.

  • Specialty Areas

  • Time Management
  • Accounting Software
  • Document Management
  • Legal Document Assembly
  • Research Services
  • IT Services

  • Malware Protection
  • Network Monitoring
  • Server Backups
  • Storage Management
  • Disaster Recovery

Healthy Priorities

Data management for Medical IndustriesWe know your patients’ health is your top priority, not IT troubleshooting. Let us help you protect their privacy and personal data while ensuring all of your devices communicate reliably, securely and within HIPPA compliance standards. You’ll be able to focus on their care, and they’ll feel safe and secure.

Austin Lane has background knowledge with practice management applications like Dentrix, Dolphin, Eaglesoft, and Easy Dental. Additional applications in clinical information, billing, and patient correspondence tracking software like Orthotrac. Be confident about your applications.

  • Specialty Areas

  • Client Management
  • Appointment Tracking
  • Dental Office Management
  • X-Ray Integration
  • Photo Mapping
  • Practice Management/Charting
  • Patient Correspondence
  • IT Services

  • Malware Protection
  • Mobile integration
  • Network Monitoring
  • Server Backups
  • Disaster Recovery
  • Web Content Filtering

Nonprofit Dedication

A full-time IT tech isn’t always feasible for churches, nonprofits, or small businesses – but a dedicated professional that’s on the clock only when you need them with an entire team for backup may be the perfect solution.

Our IT team is skilled in providing assistance with church management applications like Shelby Systems and Child Care Management Services and is familiar with accounting applications that non-profits depend on - like Sage 50 (Peachtree) and QuickBooks. You found a company that can help, give us a call.

  • Specialty Areas

  • Church Systems
  • Accounting Software
  • Free Online Tools
  • Web Hosting
  • Software Education
  • IT Services

  • Malware Protection
  • Server Backups
  • SPAM Filtering
  • Calendar and contacts sharing
  • Storage Management

Driving Success

We know it’s frustrating to worry about your network while assisting potential buyers. Let us pick up where ADP and Reynolds & Reynolds support drops off so you can get back to selling. Think you may be overpaying on items you don’t need? Let us perform a free network evaluation to give you the true status of your network so you know for sure.

Austin Lane has found that automotive dealerships need their monthly invoice technically audited. Let us help you audit your Reynolds and Reynolds statement. You might be surprised at the amount of savings we can find! Give us a call to get started today.

  • Specialty Areas

  • Dealership Systems
  • Human Capital Management
  • Accounting Systems
  • Network Connectivity
  • IT Services

  • Network Monitoring
  • Server Backups
  • Storage Management
  • Disaster Recovery
  • IT Planning and Consulting

Manufacturing IT Infrastructure

Manufacturing is a unique industry when it comes to IT infrastructure ­– from connecting CNC machines to the network to installing surveillance cameras around your premises – 24/7/365 monitoring is critical. So is establishing key IT procedures and processes to become consistent, compliant and ISO-9001 certified.

Impact your work environment with Austin Lane’s experience with manufacturing software like JobBOSS. Other commonly used applications that we are familiar with are DesignCad, ProNest, and MetalTrax. Stay focused on the shop and leave the IT work to us.

  • Specialty Areas

  • Inventory Management
  • Order Entry Applicaitons
  • Job Control
  • Product Design
  • Metal Services
  • Accounting Software
  • IT Services

  • Inventory Management Software
  • Network Monitoring
  • Server Backups
  • Storage Management

Building a Better System

Keep the field and the office on the same page no matter what system you use. Austin Lane has been providing IT support and solutions for the construction industry for over two decades. We can help you leverage opportunities to stay ahead of the curve on every project, schedule and budget.

Leverage our background with job cost accounting applications. Austin Lane is familiar with vendor software like Sage 50 (Peachtree), 100 (MasterBuilder), 300 (Timberline),  JobPower, StarBuilder, and Viewpoint. Contact us to learn more about how we can make a difference in your organization.

  • Specialty Areas

  • Job Cost Accounting
  • Mobile Access
  • Project Management
  • Estimating Software
  • Accounting Software
  • IT Services

  • Inventory Management Software
  • Storage Management
  • Disaster Recovery
  • IT Planning and Consulting

Designed for Architecture

Creating and editing intricate design files requires a network solution with adequate storage space and processing capacity. We can help you focus on what you do best by managing IT storage and upgrades for software and streamlining maintenance of your network like a well-planned design.

Austin Lane can make an impact on your organization. Our IT professionals understand the requirements for project management software applications like ArchiOffice and the power needed for AutoCad and DeskCad. Never have to think about IT issues again. Give Austin Lane a call and find out how we can help.

  • Specialty Areas

  • Project Management
  • Drawing Software
  • 3D Modeling Applications
  • Accounting Software
  • IT Services

  • Network Monitoring
  • Server Backups
  • Storage Management
  • Disaster Recovery
  • IT Planning and Consulting

Oil and Gas Industry Header

Remote crews need to be connected to the office no matter where the job takes them. Rough terrain and long distances require heavy duty IT infrastructures to make sure the office and field stay in good communication. We’re local to help you keep remote teams connected.

Allow Austin Lane to connect your organization by establishing a solid IT network. By partnering with us, you will find peace of mind because we are familiar with applications like IHS Kingdom and SeisWorks. Ask how we can build a network that supports your remote personnel.

  • Specialty Areas

  • Seismic and Geological Interpretation
  • Virtual Offices
  • Mobile Access
  • IT Services

  • Malware Protection
  • Mobile integration
  • Network Monitoring
  • Disaster Recovery
  • IT Planning and Consulting

Local Government

Multiple departments sharing sensitive data make the correct infrastructure, back up plans, and information security top priority for local government. Keep first responders first, ensure a secure network for interdepartmental communication, and put employees at ease with the right IT support.

We have years of experience supporting financial packages and project management applications. Let us help you with yours.

  • Specialty Areas

  • City Council
  • Electric
  • Fire
  • Maintenance
  • Parks
  • Police
  • Waste Water
  • IT Services

  • Malware Protection
  • Network Monitoring
  • SPAM Filtering
  • Storage Management
  • Disaster Recovery
  • Web Content Filtering
  • IT Planning and Consulting

Insurance Industry Header

Your industry makes sure everyone is covered in case of a disaster - make sure you're covered too, with backup and disaster recovery plans for all your critical files. We’ll cover your needs for proper IT support and services so you can concentrate on the business of coverage.

Leverage our knowledge of insurance agency management system applications like Applied Systems. Applied Systems may be a hosted solution, but you still need an IT infrastructure that is secure and operational. You are in good hands with Austin Lane.

  • Specialty Areas

  • Insurance Agency Management Systems and Solutions
  • Fax Server Solutions
  • Remote Workplace Solutions
  • Accounting Software
  • IT Services

  • Malware Protection
  • Server Backups
  • SPAM Filtering
  • Disaster Recovery
  • IT Planning and Consulting

Real Estate Efficiency

Fast and easy access to MLS, market data and critical files are a realtor’s life-line, in and out of the office. Efficient task management, data administration and the ability to schedule on-the-go are equally important. Let us mobilize your business so you can be leader in your industry.

  • Specialty Areas

  • Malware Protection
  • Network Monitoring
  • Calendar and contacts sharing
  • Storage Management
  • Web Content Filtering
  • IT Services

  • Mobile integration
  • SPAM Filtering
  • Server Backups
  • Disaster Recovery
  • IT Planning and Consulting
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